Waygate Technologies is committed to the success of our customers, and we offer a range of Service Agreements to meet your needs.
As the world’s leader in Non-Destructive Testing (NDT), Waygate Technologies delivers the highest quality industrial radiography solutions designed to help your industrial CT scanning operations thrive and your ultrasound equipment produce results. In addition, our RVI solutions complete inspections with ease.
However, our technology is only part of the equation. Support from our qualified industry experts can help you make the most out of every solution – helping you achieve the efficiency you want with the accuracy and safety you need. We offer extensive services so that you not only maximize the benefits of our industrial X-ray, CT, ultrasound, and RVI technology, but also operate them with confidence — knowing that your machines are backed by industry experts.
From preventative maintenance contracts to remote service agreements, supporting service agreements, and software maintenance programs, we are prepared to help get your industrial CT scanners and ultrasound equipment maintained and running smoothly. And it all starts with remote service. Technical experts will help you troubleshoot remotely when you contact our expert team.
By clearly defining regular technical maintenance schedules you can substantially extend the functionality of your assets and reduce production losses. Our team of experts will help you achieve your operational goals with regular support.
Stabilize your systems and extend their life span with regular maintenance and avoid damage before it happens. A thorough inspection of your systems results in an early detection of minor flaws that allows you to prevent cost-intensive secondary damages. With periodic planned maintenance interventions our team of experts ensures your operations are running smoothly.
If our Preventive Maintenance contracts don’t meet all your service needs you can choose from our three levels of Supporting Service Agreements (SSAs): Essential, Advanced and Premium – each differ in response time. Our SSA’s come with prioritized response times for Remote Service, spare part deployment and field service intervention to get your system up and running according to your needs.
Within each SSA, the optimal number of preventive maintenances is included, dependent on the usage and system type. 15 hours of Remote Service are included on a yearly basis with a reaction time that depends on the service level you choose, to as fast as within 2 working hours. In parallel, field service intervention and spare part deployment will be as fast as 24 hours.
In whatever situation you are, we have the right solution for you.
With remote troubleshooting, we can diagnose symptoms and determine a timely solution. In fact, more than 50% of the cases are fixed remotely. This helps to avoid service visits and increases uptime, getting you back online faster.
Our Remote Service team can be easily reached by phone or email. They respond to every inquiry within 2, 4 or 12 working hours per service agreement guidelines.
In case an on-site intervention is required, a Waygate Technologies Field Service engineer can be dispatched armed with input from the Remote Service Experts so they know what the problem is and what parts may be required to expedite repair and minimize downtime.
All 3 levels include 10 hours of support and are valid for 12 months.
Essential
Experts availability: 8 x 5
Experts call back: 12 working hours
Advanced
Experts availability: 8 x 5
Experts call back: 4 working hours
Premium
Experts availability: 8 x 5
Experts call back: 2 working hours
Choose the one that works best for you
Email:remoteservice@bakerhughes.com
Or call your local support:
- Australia: +61 2 80318144
- Brazil: +55 11 3958 0098
- China: +86 400 818 1099
- France: +33 2 72 249901
- Germany: +49 2233 601 333
- India: +91 124 4667 667
- Ireland: +353 1 6530825
- Italy: +39 06 98350677
- Japan: +813 6864 1737
- Malaysia: +60 3 62074379
- Mexico: +52 33 46241875
- Netherlands: +31 10 7988798
- New Zealand: +64 99123668
- Norway: +47 21 033720
- Singapore: +65 66221623
- South Korea: +82 2 3483 7402
- Spain: +34 917918445
- Taiwan: +886 2 26568437 U.A.E.: +971 48173404
- United Kingdom: +44 845601 5771
- U.S.A.: +1 866 243 2638
